General Terms and Conditions
We “Pronto Cars London Ltd” reserve the right to alter or change the terms &
conditions of our services stated here at any time. By placing a Booking with us you
agree to be bound by these Terms; all Passengers are bound by these Terms
whether or not they are the party making the Booking.
References in these Terms to “us” or ”we” or “our” or “the Company” refers to
Pronto cars, and references to “you” or “your” or “the Customer” refers to the party
making a Booking with us or any person acting on their behalf.
The Company shall use all reasonable endeavours to get you to your destination
on time, but shall not be responsible for any loss or damage due to delays.
The company always strives to deliver a reliable service. However, sometimes cars
cannot arrive at the time a customer has booked, for reasons beyond our control. If
your car is running late, please contact our office immediately on 02072868888 we
will do our best to tell you why your car is late and advise you of the approximate
It is the Customers responsibility to allow sufficient time for the journey and the
Customer should allow additional time for delays and unexpected occurrences
where the journey is important, especially if onward connections may be missed.
Control Room staff may advise on average journey times but the decision and
responsibility as to booking time ultimately lies with the Customer.
The company will endeavour to book details correctly. However, we will not be
held responsible for any misunderstandings during telephone bookings between
the booking telephonist and the customer resulting in late arrival of the vehicle,
incorrect vehicle type, or non-arrival due to a cancelled booking. Under no
circumstances shall the Company be liable (in contract or otherwise) for any loss of
profits, business or for any indirect or consequential loss whatsoever.
All luggage or personal possessions are carried entirely at your risk. Drivers are
instructed to take lost possessions left in their cars to our head office.
The company, where relevant and within its means will attempt to contact the
customer and inform them of their lost possessions.
The company is an agency for self-employed drivers and therefore will not be held
responsible for driver’s activities outside our control. The Company passes to
driver’s personal information of customers to assist in gaining information of
collection of customers and the location of the destination required. Pronto Cars
will not be held responsible for the drivers’ actions when using this information.
The Company shall be entitled to cancel all services in the event of a declared
national emergency, riot, fuel shortage, industrial action, extreme weather or
terrorist attack, or other circumstances beyond its control.
If the car breaks down during your journey, the Company will endeavour to
arrange an alternative car to complete the journey as soon as practicable.
When a customer desires to travel to a particular place, the driver will, unless
specifically otherwise instructed by the Company travel by the route which is, in his
opinion, the best and most convenient for motoring whether the route is shortest
or not, and no allowance will be made to the customer on the ground that the
route adopted is not actually the shortest.
The customer shall compensate the Company against all losses, costs, damages,
and expenses arising from any act or omission of any passenger in their party.
We are insured for passenger travel. This insurance is for public liability and does
not constitute as travel insurance.
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger
to our passengers or employees. We may seek the help of the police to remove
any offenders from our vehicles and will not pay compensation or refund in such
If for some reason you are unhappy with the service, you should send your
complaints to email@example.com, where a member of management will
Payment (Account Customers)
Invoices shall be paid in full within 15 days of issue thereof. Should any invoice not
be paid within 15 days any outstanding invoices shall immediately become overdue
which will automatically put the account on hold.
The Customer shall not be entitled to any reason to withhold payment of invoices
due to the Company and in particular, shall not be entitled to do so in
circumstances where the Customer is in dispute with the Company and/or claims
money or compensation from the Company in respect of the Services.
Customer Account Number
The customer will be issued with an account number & some cases passwords
which must be quoted on all bookings. The Company does not accept any
responsibility whatsoever when security account numbers are used by
unauthorized personnel and/or for unauthorized purposes.
Credit Card Bookings
There is a 2.50% admin charge on all card bookings and the customer has to show
the driver the card on which payment is made. The customer must also show a
matching photo ID and the cardholder must be present.
Once a card has been verified for a customer they will be able to use that card
without ID in all future transactions.
Maximum Passengers and Bags per vehicle
CASH BOOKINGS AND CREDIT AND DEBIT CARD BOOKING ADDITIONAL FEES
- Saloon--1-4 passengers, 1-2 suitcases and 2 handbags.
- Estate-- 1-4 passengers, 3-4 suitcases and 2 handbags.
- MPV-- 1-4 passengers, 6 suitcases and 6 handbags.
- 8 Seater--5 passengers, 5 suitcases and 5 handbags.
- 8 Seater--6 passengers, 2 suitcases and 6 handbags.
- 7 Seat minibus-- 1-7 passengers, 8 suitcases and 8 handbags.
- 8 Seat minibus-- 1-8 passengers, 8suitcases and 8 handbags.
All cash payments shall be made directly to the driver and the Company acts as
agent for the driver when processing the cash booking. All cash bookings are
accepted by the Company on behalf of the driver. Please note all our drivers are
self-employed, and these terms shall be considered the terms of trading between
the driver and the Customer.
The Company reserves the right to charge the Customer for any additional costs
which may be incurred by the Company as a result of any variation from the
Original Journey specified at the time of booking.
The Customer will be responsible for the conduct of all passenger(s) and shall pay
for any loss and/or damage caused by such passenger(s) to the vehicle or any
other property of the Company, including but not limited to cleaning costs
following any spillage or soiling of the vehicle.
If the booking is cancelled upon arrival of the vehicle to collect the Customer of
any passenger(s) a cancellation fee will be payable by the Customer to the
In relation to collections from airports/airport pickups; there are 30-minute car
parking fees included. The Company will allow 40 minutes (starting from the
landing time). Thereafter the Company reserves the right to charge the Customer
for the waiting/loading time after the 30 minutes plus any additional car parking
fees (minus the first 30 minutes).
The prices for cancellation are as follows:
- ASAP journeys- cancellation fees apply if the driver arrived at the pickup address.
- Per bookings/local pickups- cancellation fees apply if the customer cancels 5
minutes or less before the booking and the driver is already dispatched.
- Pre bookings/central London & Knightsbridge- cancellation fees apply if the
customer cancels 10 minutes or less before the booking and the driver is already
- Pre bookings/outside our pickup area- cancellation fees apply if the customer
cancels 20 minutes or less before the booking and the driver is already dispatched.
- Pre bookings/outside M25- cancellation fees apply if the customer cancels 30
minutes or less before the booking and the driver is already dispatched.
- Pre bookings/airport pickups- cancellation fees apply if the customer cancels after
the driver has entered the car park.
Changes to the Journey
- Local- £5
- Central London & Knightsbridge- £8
- Outside our pickup area- £15
- Outside M25- £25
- Airport pickups- £25 + car parking fees.
In the event that the Customer requires the Company during the course of the
Original Journey to make any alternative pick up(s) or collection(s)of passenger(s)
or goods from other locations during the course of the Original Journey or drop
off any passenger(s) at other locations other than specified in the Original Journey
or to take any variation for the Original Journey route specified at the time of
booking, additional charges may be applied by the Company, at its then-current
charge rate, which is available on request.
In the event that the Customer requires more than 4 passengers to travel in a
vehicle and has not specified this at the time of booking of the Original Journey
additional charges may be levied by the Company, at its then standard charge
rates, which are available on request for the provision of a larger vehicle or the
carriage of additional passengers in excess of 4.
- £35 for Saloon & Estate.
- £50 for MPV & Mini bus.
The Customer and any passenger(s) and any luggage or personal items shall be
ready for collection at the time specified by the Customer when the booking is
made. The Company will allow 5 minutes for waiting or loading when picking up
the Customer and passenger(s). In the event that all Customers have not boarded
the vehicle within 5 minutes of the time specified at the time of booking the
Original Journey or if no time is specified the time of arrival of the vehicle at the
pickup address, the Company reserves the right to charge the Customer for the
total loading/waiting time (for the avoidance of doubt, including the first 5 minutes)
at its current rate Saloon and Estate vehicles and £18.00 per hour or £1.50 every 5
minutes for MPV and Minibus vehicles.
Pronto Cars(London) Ltd,Ground floor front, 5 Sutherland Avenue, London W9 2HE
Pronto Cars London Ltd
Ground Floor Front, 5 Sutherland Avenue, London, W92HE
Tel: 0207 286 8888
Company registration No: 07576328
Public Carriage Office License: 7473
1. It is your responsibility to have read and understood Pronto Cars terms &
condition, & privacy policies prior to ordering a vehicle.
2. Ordering a vehicle confirms acceptance of our terms & conditions, & privacy
policies without reservation.
In all cases, the Laws of England &Wales shall apply. All personal data is protected
by the Date Protection Act & UK statutory rights apply. All rights reserved.